Head of Customer Success
Wizly is creating the world's first purpose-built AI platform that turns individual expertise into scalable consulting practices. We're not just building another AI platform – we're transforming how expertise is delivered, scaled, and monetized globally. Our technology combines AI-Twins that make expert knowledge available 24/7, Intelligent Knowledge Hubs that transform expertise into assets, and Agentic Workflows that automate complex consulting tasks.
As Customer Success Lead, you'll be at the forefront of reshaping how expertise is delivered, working directly with top-tier consultants to maximize their impact through our platform. This high-impact role will determine the quality of experience that consultants have on Wizly and drive the flywheel effect of attracting more experts and growth of the company.
1. Consultant Success & Growth
- Design and implement onboarding journeys that drive rapid platform adoption
- Create success frameworks for different consultant segments
- Build scalable processes for AI-Twin optimization and knowledge base development
- Monitor and improve key metrics including:
- 3x increase in client capacity
- 75% reduction in non-billable work
- 2.8x revenue growth for users
2. Program Development & Execution
- Develop the "AI-Powered Practice" onboarding program
- Create targeted initiatives for different consulting specialties
- Design and run workshops on maximizing platform ROI
- Build case studies and success playbooks
- Implement best practice sharing mechanisms
3. Community Leadership
- Build and nurture the "Wize Ones" community
- Facilitate knowledge sharing between consultants
- Create networking opportunities and collaboration programs
- Organize and moderate office hours and community engagement sessions
3. Platform Optimization
- Drive adoption of key platform features
- Work with product team on feature improvements
- Provide regular feedback on program structure based on consultant experiences
- Document and share success stories across the community
- 3+ years of customer success experience, preferably in AI, SaaS or consulting services
- Strong understanding of consulting business models and professional services
- Experience with AI platforms or digital transformation projects
- Outstanding communication and relationship-building abilities
- Proven track record of helping clients achieve measurable business outcomes
- Bold Vision: We think big and execute with precision
- Deep Innovation: We solve complex problems with elegant solutions
- User Obsession: We're fanatical about user success and want to create an exceptional user journey and experience
- Continuous Learning: We work in a culture of continuous improvement and pushing the boundaries to create the future
- Opportunity to shape the future of AI-powered consulting
- Competitive salary and benefits package
- Remote-first work culture
- Exposure to cutting-edge AI technology and industry thought leaders